Authi Crowd

FAQs

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1. Overview

Authi is a simple way to save business costs.

Just before payment, Authi briefly appears on your EFTPOS terminal and asks your customer to tap an answer to one simple question.

If you sign up to do this, Authi will pay your terminal and network fees.

Authi is an official Verifone partner, recognised and supported within Verifone’s ecosystem. This means our technology is approved to run on Verifone terminals and we work closely with their team to ensure a secure, reliable and compliant experience for every merchant.

No catch.

You agree to let Authi show quick tap-to-answer questions on your EFTPOS terminal. In return, Authi pays your terminal and network fees.

2. The Questions

Authi does Market Research. Answer the question or press skip.

Companies use Authi to ask market research questions about their products or services.

There might be a picture of two products, asking consumers which they prefer. Or the question might ask them about local issues, such as what day they prefer their rubbish collection.

To see some examples of content, Click Here

Just one.

Only one question shows each transaction.

No. Authi only displays questions on some transactions, not all of them.

Around 5 seconds. They just tap a yes/no or choose from a simple one-sentence question.

No. If you answer on behalf of your customers, Authi will disconnect your terminal, and cease paying your terminal and network fees.

Yes. They can skip it any time and go straight to payment.

We store the following data:
– The question and answer given
– Date/time of transaction
– Transaction amount
– How long it took the consumer to answer

3. Partner Eligibility

3,000 Transactions Per Month
You need to have over 3,000 transactions per month on average available to Authi.

Compatible terminal
You need to have an eligible EFTPOS terminal (T650 or V660). If you don’t have one, or don’t know what your one is, we can help you figure it out, and get one in your store.

Authi can give you notice that it will stop paying you within 30 days.

4. Payments

From the day Authi is fully operational in your store. You will still receive your EftposNZ invoices, but the charge on those invoices will be $0 for every terminal where Authi is active.

As long as you maintain eligibility indefinitely.

Only if we suspect you of fraud; for example, if you ran multiple transactions yourself, or pressed the answer button on behalf of customers.

We reserve the right to cancel where it is in the best interest of Authi.

5. Support

It can’t and won’t. If it does, contact us straight away: team@authi.com.

No. The question shows briefly before the transaction screen — it doesn’t delay or interfere with payments.

Email us: team@authi.com.

Absolutely. Just email team@authi.com with your request, and we’ll filter them out.

Not at all. Your terminal works exactly the same, no change to how you take payments.

6. Cancellation

No. You can get out at any time. Verifone will remove the software from your terminal, and we will stop paying you. No hooks or fees.

Email team@authi.com.

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